Have you purchased concealed leak insurance?

If so, you can make a claim on your insurance policy. Do not use the form below.

If you don’t have concealed leak insurance

You can use the below form to claim for excess water consumption due to a concealed/hidden leak under our Concealed Leaks Policy. If you prefer, you can complete a PDF application form and send it to us.

 

Application form

Please visit the concealed leaks financial assistance page before completing this form.

Please DO NOT use the 'Back' button in your browser whilst completing this form. You can navigate forwards and backwards within the form by using the stepped tab process or selecting the 'Back' or 'Next' buttons at the bottom of the form (see examples below).

Concealed leak form tabs example 

Back and Next button examples

* Mandatory fields

Preliminary questions
Is the property owner one of the following:*Required field
  • The owner of a residential property as determined by the rating category of the property
  • Registered genuine charities (ACNC Registered)
  • Not for profit community organisation or sporting clubs
  • Non-residential property owner with a permit to discharge trade waste (trade waste component only considered)

Please note: You may not be eligible for financial adjustment under the Concealed Leak Policy. Please review the Policy prior to applying.

Who will pay for the water consumption associated with the leak? *Required field
NOTE: If the tenant is charged by you for water consumption, any credit received for the concealed leak must be passed on to the tenant.
Is the water leak in the pipework servicing the property, difficult to locate with little or no visual evidence of the leak? *Required field

Please note: You may not be eligible for financial adjustment under the Concealed Leak Policy. Please review the Policy prior to applying.

Has the property on which the leak has occurred been subject to development, excavation, building, renovation, landscaping, concreting or construction within the previous six (6) months of when the leak occurred and/or was identified? *Required field

Please note: You may not be eligible for financial adjustment under the Concealed Leak Policy. Please review the Policy prior to applying.

Is the leak within a dwelling or building on the property? *Required field

Please note: You may not be eligible for financial adjustment under the Concealed Leak Policy. Please review the Policy prior to applying.

Has the leak been fixed within one (1) month of identification/notification of the leak, or notification of higher than usual water consumption or the possibility of a leak? *Required field

Please note: You may not be eligible for financial adjustment under the Concealed Leak Policy. Please review the Policy prior to applying.

Is the application being made within six (6) months of identification of the leak or notification of higher than usual water consumption or the possibility of a leak? *Required field

Please note: You may not be eligible for financial adjustment under the Concealed Leak Policy. Please review the Policy prior to applying.

Have you got evidence including a plumber’s invoice or report from a licensed plumber or Home Assist, ACRO or Home Care, showing that the leak has been fixed? *Required field

Please note: If a licensed plumber has performed the repairs, please obtain a copy of the plumbing invoice or report. If the repairs were not performed by a licensed plumber, please provide a statutory declaration, appropriately witnessed, with the following details:

  • Who fixed the leak
  • What experience the repairer has to perform the works
  • The date of repair
  • Where the leak occurred on the property
  • How it was fixed
  • What materials were used to repair the leak
  • Any other details relevant to the leak repair

Has the property owner received a concealed leak financial adjustment on the same account within the last three (3) years? *Required field

Please note: If the property owner has received a financial adjustment under the Concealed Leak Policy within the last 3 years for this property, a further adjustment will not be applied. Please review section 6.7 of the Policy prior to applying.

Please note: If the property owner has received a financial adjustment under the Concealed Leak Policy within the last 3 years for this property, a further adjustment will not be applied. Please review section 6.7 of the Policy prior to applying.

Are you a pensioner and receiving the State Government Pensioner Water Subsidy on your water and sewerage account? *Required field