You can use the below form to claim for excess water consumption due to a concealed/hidden leak under our Concealed Leaks Policy.
If you prefer, you can complete a PDF application form and send it to us.
Please visit the concealed leaks financial assistance page before completing this form.
* Mandatory fields
Please note: You may not be eligible for financial adjustment under the Concealed Leak Policy. Please review the Policy prior to applying.
Please note: If a licensed plumber has performed the repairs, please obtain a copy of the plumbing invoice or report. If the repairs were not performed by a licensed plumber, please provide a statutory declaration, appropriately witnessed, with the following details:
Please note: If the property owner has received a financial adjustment under the Concealed Leak Policy within the last 3 years for this property, a further adjustment will not be applied. Please review section 6.7 of the Policy prior to applying.