If you’ve done the above and believe you are eligible to apply for financial assistance, here’s what you will need:
- Your customer reference number. This can be found on the top right corner of an Urban Utilities bill.
- A scan or photograph of the licensed plumber's invoice or report showing the leak has been permanently repaired. We will also accept plumber's invoices or reports from community organisations including ACRO, Home Assist and Home Care. You will need to upload a copy when applying.
Note: If your property is part of a Community Title Scheme (CTS) and you pay a percentage of all water used within a CTS, your Body Corporate will need to apply on your behalf.