Customers are responsible for repairing leaks and maintaining all private plumbing up to and including where it connects into the water meter. We are responsible for the water meter and the pipes leading away from the property.
When working on our infrastructure, our expectation is that customers will maintain their private plumbing to such a standard that it is able to withstand the minimal disturbance required by maintenance activities.
However, we will investigate all reports of leaks on or near a water meter that has recently been repaired or replaced.
If a leak occurs within four months on appropriately maintained private plumbing which could reasonably have been caused by our work on the meter, we will arrange for the leak to be repaired (subject to assessment criteria). An account adjustment may also apply for any increase in water consumption following the leak*.
For further information, please see our Leak at Water Meter Policy.
If you suspect a leak or have any concerns within four months of a meter repair or replacement at your property, please call 13 23 64 or send us an online enquiry.
*Please note: If you do not contact us to investigate a possible leak following work at the meter and instead engage a private plumber, Urban Utilities will not consider requests for reimbursement or financial assistance.