Here are some simple ways you can help prevent leaks on your property:

  • Take regular readings of your water meter. We suggest taking a meter reading when you take your bins out. This will help you identify any changes in consumption quickly.
  • Conduct self-test of your meter to check for leaks
  • Maintain the fixtures, fittings and pipework, irrigation systems, auto-top up on pools and water tanks
  • Consider the location and types of plants, trees and shrubs you place in your garden to prevent roots entering your pipework

Concealed Leak Insurance was an initiative developed in conjunction with Urban Utilities and Willis Towers Watson to offer customers the ability to protect themselves from the cost of concealed water leaks. 

We wish to advise that effective the 28 February 2019 Concealed Leak Insurance is no longer available for purchase following being withdrawn from the insurance market by the insurer, QBE.

We confirm that Concealed Leak Insurance policy holders with a current policy will still be able to access the  benefits under the insurance policy for the remaining insurable period, as listed on your insurance confirmation certificate.Urban Utilities wishes to confirm that their customers will be able to apply for financial assistance for excess water consumption from Urban Utilities concealed leak financial assistance policy.

Willis Towers Watson would like to thank Urban Utilities and customers for the support given to the Concealed Leak Insurance program since its inception in 2016.

How to make a claim due to a concealed/hidden leak

You may be able to make a claim for water excess water consumption due to a concealed/hidden leak under our Concealed Leaks Policy.