Leak prevention tips

Here are some simple ways you can help prevent leaks on your property:

  • Take regular readings of your water meter. We suggest taking a meter reading when you take your bins out. This will help you identify any changes in consumption quickly.
  • Conduct self-test of your meter to check for leaks
  • Maintain the fixtures, fittings and pipework, irrigation systems, auto-top up on pools and water tanks
  • Consider the location and types of plants, trees and shrubs you place in your garden to prevent roots entering your pipework

Concealed Leak Insurance

Concealed Leak Insurance was an initiative developed in conjunction with Urban Utilities and Willis Towers Watson to offer customers the ability to protect themselves from the cost of concealed water leaks. 

We wish to advise that effective the 28 February 2019 Concealed Leak Insurance is no longer available for purchase following being withdrawn from the insurance market by the insurer, QBE.

We confirm that Concealed Leak Insurance policy holders with a current policy will still be able to access the  benefits under the insurance policy for the remaining insurable period, as listed on your insurance confirmation certificate.

Urban Utilities wishes to confirm that their customers will be able to apply for financial assistance for excess water consumption from Urban Utilities concealed leak financial assistance policy.

Further details can be found on our concealed leak financial assistance page

Willis Towers Watson would like to thank Urban Utilities and customers for the support given to the Concealed Leak Insurance program since its inception in 2016.

If you have any enquiries please contact the Urban Utilities Insurance enquiry line on 07 3855 6520.

How to make a claim

For existing policy holders, find out what information you need to lodge your claim. Reimbursements for successful claims will be credited to the relevant Urban Utilities customer account.

If you don’t have concealed leak insurance 

You may be able to make a claim for water excess water consumption due to a concealed/hidden leak under our Concealed Leaks Policy
Willis Australia Limited ABN 90 000 321 237 AFSL 240600 is an Authorised Distributor of QBE Insurance (Australia) Limited ABN 78 003 191 035 AFSL 239545. The Central SEQ Distributor-Retailer Authority trading as Queensland Urban Utilities is an Authorised Representative of Willis Australia Limited, Authorised Representative Number 1240899. Concealed Leak Insurance is issued by QBE Insurance (Australia) Limited. Advice in this document is general advice only and has been prepared without taking account of your objectives, financial situation or needs.  Before deciding to acquire the product you should obtain and consider the Product Disclosure Statement (PDS).