We always try to give residents advance notice of any work we’re doing in a particular area. Sometimes it’s not possible to give advance notice of works, for example, during an unplanned incident (such as a burst water main or power outage).
a. Planned maintenance work b. Unplanned water interruptions c. You can also view the latest information on service interruptions by following us on Twitter.
It may be possible that your neighbours are experiencing a similar issue. If they’re not, this may indicate a problem with your private plumbing. The location of the problem will determine who is responsible for fixing it.
Your stop valve is located on your water meter. The stop valve controls the flow of drinking water into your property. Using a spanner if required, turn the valve gently in the direction of the arrow until you feel resistance (do not force it). If it is already fully open, the valve will not move.
Leaks can reduce the flow of water reaching your taps, which can lead to low water pressure. Find out how to detect leaks on your property, and what to do if you find one.
If you have tried all of the above and cannot identify the problem, please call our 24 hour faults and emergencies team on 13 23 64.
For information on Queensland Urban Utilities pressure and flow customer service standards please view our Residential Customer Charter or Business Customer Charter.