Report a fault

Please use this form to tell us about any faults.

If reporting a leak or water interruption, please visit water service interruptions to see if we are already aware of it.

Are you reporting a new fault or do you have an existing job logged with Urban Utilities? * Required field This field is required

Fault location

Fault location Help?

Please provide the address details of where you spotted the leak.

Address * Required field Use the above box to auto-fill your address, or type it in manually This field is required

Describe the fault (optional)

Attach a photo, video or supporting documents (optional) 5 attachments max,up to 15Mb each file, accepted file types: jpg, png, PDF, word Image file size can't be higher than 10 MB Only .gif, .jpg, .png, .tiff and .jpeg images are supported

Your details

We will only contact you: a) if we cannot find the fault, and/or b) to provide an update on your request.

First name Please enter a valid First Name

Last name Please enter a valid Last Name

Email

Phone number

Privacy and why we collect your information

Your privacy is important to us. Urban Utilities is collecting your personal information as a distributor-retailer under the South-East Queensland Water (Distribution and Retail Restructuring) Act 2009 (Qld) for the purpose of updating our billing and customer records.

The personal information we collect may be used to manage and make contact with you about accounts and to verify your identity in future; to contact you about network faults and emergencies and manage the water and sewerage services we provide; and to conduct customer research.

Urban Utilities may use and/or disclose your personal information to its employees, agents or contractors for these purposes and to other third parties as otherwise required or authorised by law.

For more on how we protect the personal information we collect, and to find out how to make a privacy complaint, access our Privacy Policy.