* Mandatory fields
If reporting a leak or water interruption, please visit water service interruptions to see if we are already aware of it.
Privacy and why we collect your information
Your privacy is important to us. Urban Utilities is collecting your personal information as a distributor-retailer under the South-East Queensland Water (Distribution and Retail Restructuring) Act 2009 (Qld) for the purpose of updating our billing and customer records.
The personal information we collect may be used to manage and make contact with you about accounts and to verify your identity in future; to contact you about network faults and emergencies and manage the water and sewerage services we provide; and to conduct customer research.
Urban Utilities may use and/or disclose your personal information to its employees, agents or contractors for these purposes and to other third parties as otherwise required or authorised by law.
Copyright © 2023. Urban Utilities is the trading name of the Central SEQ Distributor-Retailer Authority.