Urban Utilities is commited to excellence in water and wastewater services that meet the evolving needs of our customers and enhance the liveability of our communities.
Project benefits
As part of this commitment, we will be upgrading important infrastructure near your property. Upgrades to the network will ensure reliability and sustainability of water services in your area for the next 40 years.
What’s happening?

Following on from our previous notification to the community, work is progressing well, and we are on track for project completion by early November 2023, weather and site conditions permitting. 

The project will include electrical and mechanical upgrades on the pump station, as well as rehabilitation improvements to the reservoir.

  • Pump station upgrade work involves electrical and mechanical upgrades, as well as rehabilitation improvements to the reservoir, pump station building, surrounding footpath, and nature strip.
  • We will notify residents and businesses in these areas before any work takes place.
  • Most work will be done during the day from Monday to Saturday between 6:00am and 6:00pm and night work may be required; we will notify all impacted customers.
  • We do not anticipate the potential for water outages; however, we will mitigate any changes throughout the project by informing and updating impacted stakeholders of possible water outages as required, to reduce the amount of water downtime experienced by the community.
  • Work will take up to five months to complete (subject to site and weather conditions).

We work closely with construction contractors to minimise the impact to residents and businesses in the area. Communication activities will take place before work starts.

What to expect during construction?

Site investigations and location of existing services.

  • Construction-related noise and dust from equipment, machinery, and vehicle movements.
  • Some night work with safety lighting and noise from excavation work and machinery.
  • Possible water interruptions. Customers will be notified 3 working days prior to any planned temporary disruption to the water supply.
  • Queensland Fire and Emergency Services will be notified at least 48 hours before any temporary water shutdowns.
  • Dialysis patients - Queensland Health will be notified at least 48 hours before any temporary water shutdowns.       
Our commitment

The project team will manage the construction impacts by:

  • Placing barriers and suitable safety signage around the work areas during excavation.
  • Minimising noise and dust and managing both at the source, to the extent possible.
  • Using traffic management to ensure the safety of road users and pedestrians when required.
  • Temporarily restoring disturbed roads to allow for continued use while work is in progress.
  • Restoring affected roads as close to their original condition as possible, after the work is completed.

Thanks for your patience and understanding while we complete these essential works.


Communication activities

The following communication activities will be carried out before work starts, as required:

  • A notification letter is delivered to neighbouring residents.
  • A Temporary Water Shutdown notification postcard is delivered at least 48 hours prior to the new water main being connected to the existing system.
  • Community engagement is carried out as required.
  • Queensland Health and Queensland Fire and Emergency Services will receive notification of timeframes and maps of the work footprint before any interruption to the water supply.
More information

For more information: