You can rely on us to keep things flowing, and from time-to-time we need to upgrade your local water and wastewater network.

A Supervisory Control and Data Acquisition (SCADA) platform includes software and devices to enable Urban Utilities to control, monitor and manage local sewage, water and waste-water networks. A modern SCADA platform will also enables us to gather real-time network information so that we can develop and deliver safe and efficient water and wastewater services.

The SCADA Program is implementing updates to Urban Utilities' SCADA Platform so that we can continue to meet our operational and regulatory obligations and ensure we can provide safe, reliable and efficient water and wastewater services. 

The SCADA Program is a partnership between Urban Utilities and John Holland  As our delivery partner, John Holland will undertake installation, commissioning and upgrade activities on the water and wastewater networks in the Somerset, Scenic Rim, Lockyer Valley regions.

What’s happening

Urban Utilities and our delivery partner John Holland wiill undertake SCADA upgrade works at various sites within the Somerset, Scenic Rim, Lockyer Valley regions. These upgrade works may include the commissioning of new switchboards and the supply and installation of new equipment and componentry.

Project delivery and work hours

Upgrade works will be delivered progressively, with works at each site expected to take up to one week to complete, weather and site conditions permitting. 

Sites have been completed at Fernvale, Esk, Kilcoy, Lowood and Toogoolawah.

New sites will commence in October and November 2023 in Laidley.

Most of the work will be done during the day, between 6am and 6pm, Monday to Friday. There may also be occasional work on Saturdays or after-hours at various stages of the project.

We will notify the community in advance if night work or additional working hours are required.

What to expect during construction? 

  • Commissioning-related noise and minor dust from equipment and vehicle movements 
  • Some footpath access and on-street parking may be temporarily unavailable at some locations
  • Changed traffic conditions and possible lane/road closures around work sites, with traffic management in place to manage traffic flow and maintain property access
  • Possible temporary water outages. Customers will be notified at least 3 working days prior to any planned temporary disruption to water supply
  • Queensland Fire and Emergency Services will be notified at least 3 working days before any temporary water shutdowns
  • Possible generator usage to provide temporary power supply to switchboards during the commissioning process
  • Possible night work with safety lighting and noise and machinery
  • Dialysis patients - Queensland Health will be notified at least 3 working days before any temporary water shutdowns.  


What can you expect?

The following communication activities will be carried out, as required: 

  • A Project Sign at site during upgrade works
  • A Project Fact Sheet is distributed to nearby properties where work will be happening, as well as to properties in surrounding streets which may be affected by traffic changes and temporary water outages.
  • A Construction Work in Your Area postcard is delivered to properties in the street where work is planned, along with information about traffic changes and construction impacts.
  • A Possible Water Interruption postcard is delivered at least 3 working days prior to any valve testing or network trials which might cause a drop in pressure or interruption to the water supply for a short time.
  • A Temporary Water Outage postcard is delivered at least 3 working days prior to any planned temporary water interruption.
  • Queensland Health and QFES will receive notification of timeframes and maps of the work footprint before any interruption to the water supply.
  • Community engagement is carried out as required, including property door knocks if tree removal is required or access will be affected.

Our commitment

We are committed to keeping directly impacted residents informed by providing timely updates. The project team will manage the construction impacts by:

  • Placing appropriate barriers and suitable signage around the work areas.
  • Minimising noise and dust and managing both at the source, to the extent possible.
  • Where required, using traffic management to ensure the safety of road users and pedestrians.

Please travel through the area with care and observe all signposting, speed limits and any directions given by traffic controllers.

The SCADA Program upgrade works will move progressively across the 170 identified assets at 158 sites across the Somerset, Scenic Rim and Lockyer Valley regions.

These works commenced in the Somerset region in mid July 2023.

The SCADA  platform upgrades include 170 locations across the Somerset, Scenic Rim and Lockyer Valley local government regions. 

Current Locations

Location Commencing Map
 Hope Street, Laidley October 2023  Works at this Urban Utilities asset located at Hope Street, Laidley, commence in October 2023.
 Kurrajong Court, Laidley November 2023 Work at Urban Utiilities' asset located at Kurrajong Court, Laidley, commence in November 2023.
 Stanford Place, Laidley November 2023  Works at this Urban Utilities asset located at Stanford Place, Laidley, commence in November 2023.



For more information