Water main replacement program

Urban Utilities is committed to excellence in water and sewerage services that enhance the liveability of our communities.

You can rely on us to keep things flowing, and from time-to-time we need to upgrade your local water and wastewater pipes.

Our delivery partners, Diona and Downer, will be progressively in your area to replace sections of pipe as they near the end of their service life. The newly installed water mains ensure the reliability and sustainability of water services in your area.

For information about work in Brisbane's CBD, please click here.

What's happening?

• Water main replacement work involves excavation of pits in the road, footpath and nature strip when laying new pipes
• We will notify residents and businesses in these areas before any work takes place
• Depending on the length of pipe being replaced, work may take between four to twelve weeks (subject to site and weather conditions)
• Most work will be done during the day from Monday to Saturday between 6am and 6pm
• Night work might be required between 7pm and 5am when the pipe is located on or near a main road to comply with traffic permits and minimise the impacts of temporary water outages on the community.

Upcoming water main replacements 

The following communication activities will be carried out, as required:

• A property door knock if driveway access will be affected.
• A Project Fact Sheet is distributed to properties in the street where work will be happening, as well as to properties in surrounding streets which may be affected by traffic changes and temporary water outages.
• A Construction Work in Your Area postcard is delivered to properties in the street where work is planned, along with information about the temporary water service which will maintain water supply at the meter during the project.
• A Possible Water Interruption postcard is delivered at least 3 working days prior to any valve testing or network trials which might cause a drop in pressure or interruption to the water supply for a short time.
• A Temporary Water Outage postcard is delivered at least 3 working days prior to any planned temporary water interruption.
• Community engagement is carried out as required.
• Queensland Health and QFES will receive notification of timeframes and maps of the work footprint before any interruption to the water supply.

We work closely with our delivery partners to minimise the impact to residents and businesses in the area. Communication activities will take place before work starts.

Water main replacement work involves excavation of pits in the road, footpath and nature strip when laying new pipes.

During construction, nearby residents and businesses may be impacted by:

• installation of a temporary bypass supply to maintain water services during construction
• construction-related noise and dust during excavation of the road, footpath and nature strip, and during tie-in work to connect the new main to the existing network
• some footpath access and on-street parking might be temporarily unavailable
• changed traffic conditions and possible lane/road closures around work sites, with traffic management in place to manage traffic flow and maintain property access
• possible night work with safety lighting and noise from excavation work and machinery
• possible temporary water outages. Customers will be notified at least 3 working days prior to any planned temporary disruption to water supply
• some driveway impacts to remove and replace the existing water pipe. We will seek to minimise impacts to driveways where possible and will work with customers to maintain vehicle access during construction.
• Queensland Fire and Emergency Services will be notified at least 3 working days before any temporary water shutdowns
• Dialysis patients - Queensland Health will be notified at least 3 working days before any temporary water shutdowns.       

The project team will manage the construction impacts by:

• placing barriers and suitable signage around the work areas during excavation
• minimising noise and dust and managing both at the source, to the extent possible
• using traffic management to ensure the safety of road users and pedestrians
• temporarily restoring disturbed roads, driveways and footpaths to allow for continued use while work is in progress
• restoring affected roads, driveways and footpaths as close to their original condition as possible, after the work is completed.

Please travel through the area with care and observe all signposting, speed limits and any directions given by traffic controllers.