Urban Utilities is committed to excellence in water and sewerage services that meet the evolving needs of our customers and enhance our communities.

As part of this commitment, we have a water main replacement program to replace sections of pipes as they near the end of their service life. The newly installed water mains ensure the reliability and sustainability of water services in your area.

What’s happening?
  • Water main replacement work involves excavation of pits in the road, footpath and nature strip when laying new pipes
  • We will notify residents and businesses in these areas before any work takes place
  • Depending on the length of pipe being replaced, work will take six weeks (subject to site and weather conditions)
  • Most work will be done during the day from Monday to Friday between 6am and 6pm
  • Night work might be required between 6pm and 6am when the pipe is located on or near a main road to comply with traffic permits and minimise the impacts of temporary water outages on the community.
Planned work
 Suburb Street Expected Start Date
 Beaudesert Helen Street
 July 2021

The following communication activities will be carried out before work starts, as required:

  • A notification letter is delivered to each affected property.
  • A property door knock if driveway access is to be affected.
  • A Temporary Water Shutdown notification postcard is delivered at least 48 hours prior to the new water main being connected to the existing system.
  • Community engagement is carried out as required.
  • Queensland Health and Queensland Fire and Emergency Services will receive notification of timeframes and maps of the work footprint before any interruption to the water supply.

We work closely with construction contractors to minimise the impact to residents and businesses in the area. Communication activities will take place before work starts.

Water main replacement work involves excavation of pits in the road, footpath and nature strip when laying new pipes. During construction, nearby residents and businesses may be impacted by:

  • a temporary bypass supply might be used to maintain water services during construction
  • construction-related noise and dust during excavation of the road, footpath and nature strip, and during tie-in work to connect the new main to the existing network
  • some footpath access and on-street parking might be temporarily unavailable
  • changed traffic conditions and possible lane closures around work sites with traffic management in place to manage traffic flow and maintain property access
  • some night work with safety lighting and noise from excavation work and machinery
  • temporary water outages. Customers will be notified at least 48hrs prior to any planned temporary disruption to water supply
  • possible driveway impacts to remove and replace the existing water pipe. We will seek to minimise impacts to driveways where possible and will work with customers to maintain vehicle access during construction.
  • Queensland Fire and Emergency Services will be notified at least 48 hours before any temporary water shutdowns
  • dialysis patients - Queensland Health will be notified at least 48 hours before any temporary water shutdowns.

The project team will manage the construction impacts by:

  • placing barriers and suitable signage around the work areas during excavation
  • minimising noise and dust and managing both at the source, to the extent possible
  • using traffic management to ensure the safety of road users and pedestrians
  • temporarily restoring disturbed roads, driveways and footpaths to allow for continued use while work is in progress
  • restoring affected roads, driveways and footpaths as close to their original condition as possible, after the work is completed.

Please travel through the area with care and observe all signposting, speed limits and any directions given by traffic controllers.