Safety comes first when working on or near our water and sewerage network. We coordinate all works to ensure safety of contractors and minimise impacts of service disruptions for our community.

We operate a Network Access Permit scheme which ensures that our Control Centre and our Customer Contact Centre understand planned activities being conducted on our network.

If you wish to carry out work on or near our assets, you will need to have a valid Network Access Permit and agree to our Terms and Conditions.

You can apply for a Network Access Permit through UrbanAccess.

What do I need to apply?

To assess your job and determine the potential impacts it will have on the operation of the network we will need to know the following:

  • Your contact details
  • When the work is planned
  • Expected duration of the work
  • Where the work is planned (a street address and if possible an Urban Utilities asset identifier)
  • A detailed description of the work including approved ‘For Construction’ plans. These plans allow us to fully assess the proposed work and determine the best solution for the job.

If more information is required a member of our Network Access team will contact you.

Network Access Permit

How to apply for a Permit through UrbanAccess - including attaching documents


How to add comments in UrbanAccess


How to request an extension in UrbanAccess


How to search and filter in UrbanAccess

How to read and accept terms and conditions