Safety comes first when working on or near our water and sewerage network. We coordinate all works to ensure safety of contractors and minimise impacts of service disruptions for our community.
We operate a Network Access Permit scheme which ensures that our Control Centre and our Customer Contact Centre understand planned activities being conducted on our network.
If you wish to carry out work on or near our assets, you will need to have a valid Network Access Permit and agree to our Terms and Conditions.
You can apply for a Network Access Permit through UrbanAccess.
To assess your job and determine the potential impacts it will have on the operation of the network we will need to know the following:
If more information is required a member of our Network Access team will contact you.
How to apply for a Permit through UrbanAccess - including attaching documents
How to add comments in UrbanAccess
How to request an extension in UrbanAccess
How to search and filter in UrbanAccess
How to read and accept terms and conditions
Copyright © 2021. Urban Utilities is the trading name of the Central SEQ Distributor-Retailer Authority.