6 May, 2021 10:07
Ipswich mum Bliss Grayson with husband Cameron and children Hugo and Halo.

Urban Utilities' component of the average* residential water and sewerage bill in Brisbane will increase by 1.3 per cent or $3.06 per quarter from October 1, 2021 (23c per week).

This is separate to the State Bulk Water Charge which is set and controlled by the Queensland Government^.

Urban Utilities spokesperson, Michelle Cull, said Urban Utilities would hold its prices at current levels until October 1.

“We’re making several important changes to our prices and tariffs next financial year, to make them more consistent across our service region and easier for customers to understand,” she said.

“Prices are changing by different amounts in our five local council regions – some areas will see a decrease and others will see an increase.

“Since we were formed, we’ve been making gradual changes to our prices and tariffs to be more consistent and this is a significant step to achieve that.”

The 2021/22 prices and tariffs come into effect on October 1, 2021.

Ms Cull said Urban Utilities was also introducing a simpler, more efficient meter reading and billing schedule.

“By shortening the time between when a customer’s meter is read and their bill arrives, our new simpler bills will make it easier to track household water usage,” she said.

“It will also help customers detect concealed underground leaks earlier, to save water and avoid an unexpected bill if a leak goes undiscovered for long periods.”

Customers are encouraged to contact Urban Utilities if they have questions about the changes.

“If any residents or businesses are having trouble paying their bills, we also urge them to get in touch with us as soon as possible so we can help,” Ms Cull said.

Our prices for 2021/22 are available on our website at urbanutilities.com.au/prices.

Pricing table

UPDATE 20/7/2021: Since this media announcement was published in May 2021, the State Government has announced the State Bulk Water Charge for FY2021/22 is $3.231 per kilolitre. The following table has been updated to incorporate the price change for FY 2021/22. 

Updated pricing table FY2022 

About Urban Utilities
Established on July 1, 2010, Urban Utilities is one of the largest water distributor-retailers in Australia, providing water and sewerage services to more than 1.5 million residents in South East Queensland. Our 14,384km2 geographic area is made up of the five local government areas of Brisbane, Ipswich, Lockyer Valley, Scenic Rim and Somerset.