This site is designed to be used with JavaScript. Please enable it to get the full experience.
Skip to main content
Saving...
MyAccount
About us
Community
Contact Us
FAQs
Newsroom
Residential
Residential
For all your household needs.
Close menu
Accounts & billing
Payment options
Help paying your bill
Simpler Billing
Request a copy of your bill
Change your contact details
Pensioner subsidy
Receive your bills via email
Why is my bill higher than normal?
More in Accounts & billing
Help and advice
Buying, selling or moving?
Drinking water quality
South East Queensland Drought Response
Plumbing problems
Save water at home
Water meters
Maintain my home
Tanker filling stations
FAQs
Home maintenance
Moving house
Payment Options
Property damage
Water meters
Your account and bill
Business
Business
Information for business customers
Close menu
Account and billing
Receive your bills via email
Request a copy of your bill
Prices and Charges 2020-2021
Proposed Prices and Charges 2021-2022
How your bill is calculated
Your bill explained
Change your contact details
Help paying your bill
2021 Simpler Pricing
Business services
Tanker filling stations and hydrant standpipes
Trade waste
Tankered waste
Advanced Solutions
Water quality data
Save water in business
Recycled water
Moving premises
Detecting leaks
FAQs
Payment options
Property damage
Water meters
Your account and bill
Development
Development
Information for developers
Close menu
Our services
How to connect water and sewerage
Understand the Water Approval process
Build over or near pipes
Research my land
Easements
Network access permits
Large water meter orders
Help and advice
Fees and services
Find a consultant or contractor
Standards and guidelines
Development forms
Development FAQs
Consultants and Contractors
Water Netserv Plan
Developer Applications Portal
Network Upgrades
Network Upgrades
Information about our infrastructure construction projects
Close menu
Completed Projects
Bromelton Stage 1 Trunk Water Main
Kenmore Jindalee New Cross River Pipeline Upgrade
Murarrie-Pinkenba Cross River Water Pipeline
Current Projects
Brisbane Water Main Replacement Program
Bulimba Creek Sewer Upgrade Stage 2
Lowood Fernvale Sewer Upgrade
Working on our network
Network access permits
Network isolation plans
Process and timings
Faults & Interruptions
Faults & Interruptions
Information about service interruptions
Close menu
Water service interruptions
Report a fault
Plumbing problems
Leak in the street
Leak on your property
Blockage or sewage overflow
Wet weather overflows
Low water pressure or flow
Property damage
Locating your isolation valve
Navigation
Home
Residential
Expand Residential
BACK
Residential
Accounts & billing
Expand Accounts & billing
BACK
Accounts & billing
Payment options
Help paying your bill
Expand Help paying your bill
BACK
Help paying your bill
Payment extension request
Urban Assist - our COVID-19 Special Assistance Program
Simpler Billing
Request a copy of your bill
Change your contact details
Pensioner subsidy
Receive your bills via email
Why is my bill higher than normal?
Payment reminder service
Authority to act
Water and sewerage charges 2020-2021
Expand Water and sewerage charges 2020-2021
BACK
Water and sewerage charges 2020-2021
Sundry fees and charges 2020-21
Water and sewerage charges 2019-2020
Water and sewerage charges 2018-2019
Proposed Water and sewerage charges 2021-2022
How your bill is calculated
Your bill explained
Expand Your bill explained
BACK
Your bill explained
Account summary explained
Refund requests and credit transfers
Digital billing
Help and advice
Expand Help and advice
BACK
Help and advice
Buying, selling or moving?
Expand Buying, selling or moving?
BACK
Buying, selling or moving?
Buying a property
Selling a property
Tenants and landlords
Special water meter read
Expand Special water meter read
BACK
Special water meter read
Special water meter read application
Drinking water quality
Expand Drinking water quality
BACK
Drinking water quality
Appearance
Fish keeping
Sickness and irritation
Taste and Odour
Water hardness
Water quality data
South East Queensland Drought Response
Plumbing problems
Save water at home
Water meters
Expand Water meters
BACK
Water meters
Water meter testing
Maintain my home
Expand Maintain my home
BACK
Maintain my home
Plant smart to protect your pipes
Get set for your holiday
Preparing for severe weather
Your responsibilities
Tanker filling stations
Residential FAQs
Expand Residential FAQs
BACK
Residential FAQs
Home maintenance
Moving house
Payment options
Property damage
Simpler billing
Water meters
Water restrictions
Your account and bill
MyAccount
Business
Expand Business
BACK
Business
Account and billing
Expand Account and billing
BACK
Account and billing
Receive your bills via email
Request a copy of your bill
Prices and Charges 2020-2021
Expand Prices and Charges 2020-2021
BACK
Prices and Charges 2020-2021
Business charges 2019-20
Prices and charges 2018-19
Proposed Prices and Charges 2021-2022
How your bill is calculated
Your bill explained
Change your contact details
Help paying your bill
2021 Simpler Pricing
Expand 2021 Simpler Pricing
BACK
2021 Simpler Pricing
Simpler Pricing FAQs
Business services
Expand Business services
BACK
Business services
Tanker filling stations and hydrant standpipes
Trade waste
Expand Trade waste
BACK
Trade waste
Trade waste approval
Trade waste food service businesses
Trade waste charges 2020-21
Trade waste charges 2019-20
Expand Trade waste charges 2019-20
BACK
Trade waste charges 2019-20
Trade waste charges 2018-19
Expand Trade waste charges 2018-19
BACK
Trade waste charges 2018-19
Trade waste charges 2017-18
Trade waste guidelines
Requirements for hydraulic plans
Apply for, amend or cancel trade waste approval
Expand Apply for, amend or cancel trade waste approval
BACK
Apply for, amend or cancel trade waste approval
Amend contacts of trade waste approval
Amend details of trade waste approval
Cancel trade waste approval
New trade waste approval
Retrieve application of trade waste approval
Application for trade waste consent
Tankered waste
Expand Tankered waste
BACK
Tankered waste
Tankered waste approval
Tankered waste charges
Tankered waste discharge locations
Advanced Solutions
Water quality data
Save water in business
Recycled water
Expand Recycled water
BACK
Recycled water
How to access recycled water
Recycled water quality
Recycled water pricing
Tankered recycled water
Recycled water contact details
Moving premises
Detecting leaks
Water meters
SAS Laboratory
Emergency planning
Business FAQs
Expand Business FAQs
BACK
Business FAQs
Payment options
Property damage
Water meters
Your account and bill
Development
Expand Development
BACK
Development
Our services
Expand Our services
BACK
Our services
How to connect water and sewerage
Expand How to connect water and sewerage
BACK
How to connect water and sewerage
Drinking water supply and/or wastewater works request
Standard connections
Non standard connections
Services Advice Notice
Understand the Water Approval process
Build over or near pipes
Research my land
Easements
Network access permits
Large water meter orders
Help and advice
Expand Help and advice
BACK
Help and advice
Fees and services
Expand Fees and services
BACK
Fees and services
Infrastructure charges and agreements
Find a consultant or contractor
Standards and guidelines
Expand Standards and guidelines
BACK
Standards and guidelines
As-Constructed submissions and ADAC
Development forms
Development FAQs
Consultants and Contractors
Water Netserv Plan
Expand Water Netserv Plan
BACK
Water Netserv Plan
Water Netserv Plan amendment
Water Netserv Plan Superseded Documents
New Water Netserv Plan FAQs
Developer Applications Portal
Network Upgrades
Expand Network Upgrades
BACK
Network Upgrades
Current projects
Expand Current projects
BACK
Current projects
Barnes Hill Valve Replacement Project
Fire hydrants
Sewer Inspection Program
Sewer Relining and Maintenance Hole Rehabilitation Program
Water meter replacement program
Working on our network
Expand Working on our network
BACK
Working on our network
Network Access Permit
Network isolation plans
Expand Network isolation plans
BACK
Network isolation plans
Water Network Isolation Plan
Sewerage Network Isolation Plan
Process and timings
Completed projects
Faults & Interruptions
Expand Faults & Interruptions
BACK
Faults & Interruptions
Plumbing problems
Expand Plumbing problems
BACK
Plumbing problems
Leak in the street
Leak on your property
Expand Leak on your property
BACK
Leak on your property
How to check for leaks on your property
Concealed leak financial assistance
Concealed leak financial assistance application
Minimise the impact of leaks
Blockage or sewage overflow
Expand Blockage or sewage overflow
BACK
Blockage or sewage overflow
How to prevent blockages
How to clear a blockage
Overflow relief gullies
Household tips
Wet weather overflows
Low water pressure or flow
Property damage
Locating your isolation valve
Water service interruptions
MyAccount
About Us
Expand About Us
BACK
About Us
Who we are
Expand Who we are
BACK
Who we are
Our geographic area
Board Members and Executives
Strategic direction
Asset (GIS) Information
Our history
What we do
Expand What we do
BACK
What we do
Our energy strategy
Corporate information
Expand Corporate information
BACK
Corporate information
Our policies
Performance reports
Publications
Right to Information
Disclosure Program
Expand Disclosure Program
BACK
Disclosure Program
How it works
How to make a report
Customer feedback and surveys
Privacy
Social media terms of use
Website terms of use
Customer and community reference group
Employee access
Careers
Expand Careers
BACK
Careers
Current opportunities
Existing applicants
Rewards and benefits
Enterprise Agreements
Graduate program
Industry Placements
Why work here
Information for suppliers
Expand Information for suppliers
BACK
Information for suppliers
Supplier code of conduct
Becoming a supplier
Contract opportunities
Invoice and payment guidelines
Make a complaint - Procurement
Whistleblowing programme
Modern Slavery Act
Notices and updates
Utilita portal
Expand Utilita portal
BACK
Utilita portal
Utilita portal
Expand Utilita portal
BACK
Utilita portal
Forms
Technical Manuals General
Technical Manuals Waste Water
Technical Manuals Water
tmpDocumentsForReview
My Contractor Help
Contractor WHS Induction Requirements
Expand Contractor WHS Induction Requirements
BACK
Contractor WHS Induction Requirements
Prepare WHS Documentation & Information
Mandatory training
Health and Safety at Urban Utilities
Innovation
Contact us
Expand Contact us
BACK
Contact us
Newsroom
Expand Newsroom
BACK
Newsroom
News
Media Gallery
Residential newsletters
Business news
Development industry news
Residential
Switch to email billing
make the switch now
We’re improving your digital billing experience
find out more
Prices and Charges
View prices now
Accounts & billing
Payment options
Help paying your bill
Simpler Billing
Request a copy of your bill
Change your contact details
Pensioner subsidy
Receive your bills via email
Why is my bill higher than normal?
Payment reminder service
More in Accounts & billing
Help and advice
Buying, selling or moving?
Drinking water quality
South East Queensland Drought Response
Plumbing problems
Save water at home
Water meters
Maintain my home
Tanker filling stations
More in Help and advice
FAQs
Community title scheme
Home maintenance
Moving house
Payment options
Property damage
Water meters
Your account and bill
FAQs
Back to top