Multi-Residential was a property classification we previously used for billing purposes whereby we applied Non-Residential tariffs to Multi-Residential properties regardless of their predominant use.
From Friday 1 October 2021, however, this changed as part of our Simpler Pricing initiative as outlined below:
- Multi-Residential was removed as a property classification.
- Multi-Residential properties were reclassified as either Residential or Non-Residential based on their predominant use.
- Multi-Residential properties reclassified as Residential are now billed as per our new, simpler tariffs, whereby charges apply on a per-dwelling basis.
By making these changes, all residential customers in all service regions are now charged consistently.
Example: a single property with four self-contained residential dwellings was reclassified as residential based on its predominant use. Urban Utilities continues to issue a single bill each quarter to the property owner, however, as per dwelling charges now apply, it contains four water and sewerage services charges as opposed to one.
Most existing Multi-Residential properties were simply re-classified as either Residential or Non-Residential, however, there were a small number where it was difficult for us to determine predominant use. We’re continuing to work proactively with these accounts to determine an appropriate classification.