From Friday 1 October 2021, water and sewerage services charges will be calculated on a per-dwelling basis for residential customers.
As a result of the change, accounts with multiple residential dwellings on a single lot – i.e. a granny flat or duplex – may experience a bill increase.
Review Process
Please contact our dedicated Simpler Pricing Customer Help Team at your earliest convenience if you believe your dwelling count is different to what we have in our records.

We’re available 8:30am-4:00pm weekdays via simplerpricing@urbanutilities.com.au or 1300 220 343 to assist you with the review process.

Please note: you may be required to fill out an Application for Variation of Dwelling Count form and submit copies of floor plans and other supporting information.