From Friday 1 October 2021, water and sewerage services charges will be calculated on a per-dwelling basis for residential customers.
As a result of the change, accounts with multiple residential dwellings on a single lot – i.e. a granny flat or duplex – may experience a bill increase.
Review Process
Please contact us at your earliest convenience if you believe your dwelling count is different to what we have in our records.

We’re available 7am-7pm weekdays via webchat, customer.service@urbanutilities.com.au or 13 26 57 to assist you with the review process.

Please note: you may be required to fill out an Application for Variation of Dwelling Count form and submit copies of floor plans and other supporting information.