Q. What is the discount?
Eligible customers received a one-off $55 discount, which was automatically applied to their water bills in Q1 2023.
Q. Why $55?
The $55 discount covered the cost of around 13,200 litres of water per eligible household. The Government has advised 13,200 litres is equivalent to more than two weeks’ worth of water. It’s important to remember this doesn’t mean all your water was free for two weeks, as all households use different amounts of water.
Q. Who was eligible?
The discount applied to around 1.38 million people across South East Queensland. Eligible customers in Brisbane, Ipswich, and parts of the Somerset and Scenic Rim received the discount. Outside our service region, eligible customers in Redland, Moreton Bay, Noosa, and the Gold and Sunshine Coast also received the discount.
Q. How were payments made?
Urban Utilities automatically applied the $55 discount to eligible customers’ water bills in our service region. When a customer received their discount will depend on where they fall in our billing cycle. Eligible customers received the discount by the end of March 2023.