We are currently experiencing a technical issue and are unable to receive reports via this form.

We are still responding to bursts and leaks as normal. Please report these via our 24/7 faults and emergencies line on 13 23 64, or via webchat or Facebook Messenger between 9am and 5pm.

Thank you for your patience as we work to resolve this issue as quickly as possible.

Before you begin

You will need

  • Your customer account number (you can find this at the top right hand corner of your bill)
  • A digital copy of any supporting documentation (e.g. Letter of Administration, Power of Attorney, Correspondence issued by the Public Trustee or a Court of Law)