Difficult times can put people under unexpected financial stress, but we're here to help.

We provide a range of assistance and support (listed below) to help relieve financial, hardship and personal pressures.

If you are affected by family or domestic violence you can also receive additional support from our Urban Care team.

Our Vulnerable Customer Policy provides the framework to support our customers when they are experiencing financial hardship and difficulty in paying their water and sewerage bills.

You can reach out to us and discuss your circumstances via webchat, Facebook or Twitter (7am - 7pm weekdays) or by phoning our General Enquiries line on 13 26 57 (8am - 5pm weekdays).