If you need more time to pay your bill, we can help.
Complete a payment extension form to request an additional 30 days to pay (i.e. payment will be due 30 days from the latest bill’s due date) without incurring any fees or interest charges. You will receive an email within 2 business days to confirm your new payment due date.
If you require a longer period to pay or would like to speak to someone about a personalised short or long-term payment arrangement, please contact us on 13 26 57 between 8am and 6pm weekdays. Our Financial Hardship Policy (PDF) provides further information on some options available to customers.
Please note: Customers already in a personalised debt management arrangement or Commercial Customers with a dedicated Account Manager can contact your Urban Utilities representative directly.