Complete a payment extension form to request an additional 30 days to pay (i.e. payment will be due 30 days from the bill’s due date) without incurring any fees or interest charges. You will receive an email within 2 business days to confirm your new payment due date.
If you require a longer period to pay or would like to speak to someone about a personalised short or long-term payment arrangement, please get in touch with us to discuss your circumstances via webchat, Facebook or Twitter (6am - 9pm weekdays); or by phoning our General Enquiries line on 13 26 57 (8am - 6pm weekdays).
Please note: Customers already in a personalised debt management arrangement or Commercial Customers with a dedicated Account Manager can contact your Urban Utilities representative directly.