Difficult times put people under unexpected financial pressure, but we're here to help. We have a range of assistance options for customers including payment extensions and flexible payment plans.
If you're experiencing difficulty in paying your bill, get in touch with us to discuss your circumstances via webchat, Facebook or Twitter (6am - 9pm weekdays); or by phoning our General Enquiries line on 13 26 57 (8am - 6pm weekdays).
Are you financially impacted by COVID-19?
We recognise the significant financial impact that COVID-19 has had on many households and businesses and we’re here to help.
We’ve set up a dedicated program called Urban Assist – our COVID-19 Special Assistance Program – to provide customers with financial relief.
Find out more