
We recognise the significant financial impacts of extreme weather on many households and businesses and we're here to help.
Approved payment arrangement requests will receive either an email or text confirmation within 3 business days.
Note: If you have more than one account, you will need to submit individual forms for each account.
You can also get in touch with us to discuss your circumstances via Webchat, Facebook or Twitter; or by phoning our General Enquiries line on 13 26 57 (8am – 6pm weekdays).