To make it easier to manage your current bill, you can set up a payment plan with regular weekly, fortnightly or monthly payments of equal amounts.

Instalment amounts are tailored to accommodate your individual circumstances - let us know what suits you. Making regular payments according to your arrangement will ensure that interest will not accrue on your bill for the duration of your agreement.

When you set up your plan, and each time you change it, we will send you a payment schedule with:

  • the number of payments you need to make to pay off any debt on your account
  • how long you will be making payments
  • the amount and due date of each payment.

If you miss a payment due date, we’ll contact you to revise your payment plan and help you get back on track.

If you are in financial difficulty and cannot commit to paying future bills, you may like to speak with our team for more options.

You can reach out to us and discuss your circumstances via webchatFacebook or Twitter (7am - 7pm weekdays) or by phoning our General Enquiries line on 13 26 57 (8am - 5pm weekdays).

Request a payment arrangement for your current bill

Make partial payments for future bills

Did you know you can make future bills more manageable by making partial payments in advance? You can make weekly, fortnightly, monthly payments – whenever suits you.

Paying in advance builds a credit on your account that will be applied to future billed amounts, making it easier to manage.

Many of our customers choose to set up an automated BPay payment with their internet banking provider. Just use your regular customer reference details for payment. For those who choose to pay at the post office, you can scan the barcode from your bill and attach receipts to your paper bill.

Make sure you register for MyAccount to keep track of your payments and the balance as the due date draws closer.