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If you need more time to pay your water and sewerage bill, complete the form below to request an additional 30 days to pay.

Approved requests will receive an email confirmation within three business days.

If your bill is already overdue or If you need a longer period to pay and would like to speak to someone about a personalised payment arrangement, please contact us to discuss your circumstances via webchat, Facebook or Twitter (7am - 7pm weekdays); or by phoning our General Enquiries line on 13 26 57 (8am - 5pm weekdays).
Do you pay via Direct Debit?

If you request an extension, the Direct Debit arrangement with your financial institution will be cancelled by our team. You can re-apply for a Direct Debit when you receive your next bill.

All fields are required unless stated otherwise.

Enter your 15 digit customer reference number (with no spaces) as shown in the top right corner of your bill.
Please provide the name(s) of the registered property owner(s) or authorised representative(s) as shown on your Water and Sewerage bill.
Enter the property location as shown on your bill.
Enter the suburb where your property is located.
Enter your first name and surname.
We will send notifications regarding your application to the contact details that you have provided. Please check your junk/spam mailbox if applicable.


By submitting this application, you declare that you are the named Account Holder of the Urban Utilities Water and Sewerage Account for the property stated above, and you understand that you may be required to provide further information in order for your request to be processed.

Privacy and why we collect your information

Your privacy is important to us. Urban Utilities is collecting your personal information as a distributor-retailer under the South-East Queensland Water (Distribution and Retail Restructuring) Act 2009 (Qld) for the purpose of processing and responding to your enquiry and updating our customer and billing records.

The personal information we collect may also be used to manage and make contact with you about accounts and to verify your identity in future; to contact you about network faults and emergencies and manage the water and sewerage services we provide; and to conduct customer research.

Urban Utilities may use and/or disclose your personal information to its employees, agents or contractors for these purposes and to other third parties as otherwise required or authorised by law

For more on how we protect the personal information we collect, and to find out how to make a privacy complaint, access our Privacy Policy.

Please press the submit button once, and wait for the form to process.