If you need more time to pay your water and sewerage bill, complete the form below to request an additional 30 days to pay.
Approved requests will receive an email confirmation within three business days.If your bill is already overdue or If you need a longer period to pay and would like to speak to someone about a personalised payment arrangement, please contact us to discuss your circumstances via webchat, Facebook or Twitter (6am - 9pm weekdays); or by phoning our General Enquiries line on 13 26 57 (8am - 6pm weekdays).
Do you pay via Direct Debit?
If you request an extension, the Direct Debit arrangement with your financial institution will be cancelled by our team. You can re-apply for a Direct Debit when you receive your next bill.