If you need more time to pay your water and sewerage bill, complete the form below to request an additional 30 days to pay.

Approved requests will receive an email confirmation within 2 business days, excluding requests made on a weekend/public holiday (as we may require longer processing time). If you need a longer period to pay or would like to speak to someone about a personalised short or long-term payment arrangement, please contact us on 13 26 57 between 8am and 6pm weekdays.

Do you pay via Direct Debit? If you request a 30 day extension, the Direct Debit arrangement with your financial institution will be cancelled. You can re-apply for a Direct Debit when you receive your next bill.

All fields are required unless stated otherwise.

Enter your 15 digit customer reference number (with no spaces) as shown in the top right corner of your bill.
Please provide the name(s) of the registered property owner(s) or authorised representative(s) as shown on your Water and Sewerage bill.
Enter the property location as shown on your bill.
Enter the suburb where your property is located.
Enter your first name and surname.
We will email your new payment date to this address. Please check your junk/spam mailbox.
1000 characters remaining


By submitting this application, you declare that you are the named Account Holder of the Urban Utilities Water and Sewerage Account for the property stated above, and you understand that you may be required to provide further information in order for your request to be processed.