We recognise the significant impact COVID-19 is having on many households and businesses and we’re here to help. We’ve set up a dedicated special assistance program, Urban Assist, to provide customers with financial relief.
Experiencing difficulty paying your bill? Customers impacted by COVID-19 can apply for personalised short or long term payment arrangements tailored to their circumstance.
Need more time to pay your bill? Complete our payment extension form to request an additional 30 days to pay.
Want to save paper and time? Sign up for eBilling now.
Copyright © 2021. Urban Utilities is the trading name of the Central SEQ Distributor-Retailer Authority.