We recognise the significant impact COVID-19 is having on many households and businesses and we’re here to help. We’ve set up a dedicated special assistance program, Urban Assist, to provide customers with financial relief.
Experiencing difficulty paying your bill? Customers impacted by COVID-19 can apply for personalised short or long term payment arrangements tailored to their circumstance.
Need more time to pay your bill? Customers impacted by COVID-19 can access a range of assistance options through Urban Assist, including an interest-free payment extension.
Want to save paper and time - and be in to win $100 off your next bill? Sign up for eBilling now.
Copyright © 2018. Urban Utilities is the trading name of the Central SEQ Distributor-Retailer Authority.