We recognise the significant impact COVID-19 is having on many households and businesses and we’re here to help. We’ve set up a dedicated special assistance program, Urban Assist, to provide customers with financial relief.

Queensland Government Household Utility Package

The Queensland Government has announced it will provide a $200 payment to help with the cost of water and electricity bills for Queensland households.
Find out more

Payment arrangement

Experiencing difficulty paying your bill? Customers impacted by COVID-19 can apply for personalised short or long term payment arrangements tailored to their circumstance.

Apply here

Payment extension

Need more time to pay your bill? Complete our payment extension form to request an additional 30 days to pay.

Apply here

Are you a trade waste customer?

We are providing assistance to our trade waste customers which have been impacted by closures or reduced trade as a result of COVID-19.
Find out more

Our COVID-19 response

Our people are working around the clock to ensure your water keeps flowing and your toilets keep flushing during COVID-19.
Learn more

Now is the time to switch to eBilling

Want to save paper and time? Sign up for eBilling now.

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