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We've set up a dedicated program called Urban Assist - a special assistance program for customers impacted by extreme weather and flooding.

For properties that are uninhabitable due to the February 2022 floods, Urban Utilities will automatically rebate water and sewerage services charges from Friday 25 February to Saturday 31 December 2022.

If relief was not automatically applied to your account by June 30, 2022 and your property is uninhabitable, you can apply for relief using the form below.

If your application is approved, the credit will be applied to your water and sewerage account.

We're here for you

For more on our financial assistance options for flood-impacted customers, please visit our Urban Assist webpage. 

You can also get in touch with us to discuss your circumstances via WebchatFacebook or Twitter; or by phoning our General Enquiries line on 13 26 57 (8am – 6pm weekdays).

Your details

This can be found in the top right corner of your bill (15 digits) or on a letter from us (8 digits).
If your postal address is different to your billing address.
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