Now, more than ever, people are moving their lives online.
And now, more than ever, you can connect, communicate and transact with us online too.
We’ve been busy working towards improving our digital billing experience to make it more simple, convenient and user-friendly, so you can deal with us on your terms, via your channel of choice, wherever and whenever you want to.
Check out an example of our new look eBill Summary below (right) - click on the image to view full size.
Simply grab your latest paper bill and scan the QR Code located underneath your water usage graphs.
Alternatively, you can visit our eBilling page and fill out the webform.
Contact us via webchat, Facebook or Twitter (6am-9pm weekdays) or call 13 26 57 (8am-6pm weekdays) and ask one of our friendly customer service agents to update your customer communication preferences.
From now until 30 April 2021, we’re offering customers who make the switch to eBilling the chance to win $1000 off their water and sewerage bill.
Copyright © 2021. Urban Utilities is the trading name of the Central SEQ Distributor-Retailer Authority.