Switch to win

From now until 30 April 2021, we’re offering customers who make the switch to eBilling the chance to win $1000 off their water and sewerage bill.

Sign up now

Pay now

Pay securely by credit or debit card via BPoint^. 

Pay my bill

Pay for sundries

Never miss a payment again

Automatically debit the full amount of your bill from your bank account*.

Apply for Direct Debit online

Apply for Direct Debit by mail (PDF)

Need a copy of your bill?

Login or register for MyAccount to view the last 2 years' bills.

Request a copy of your last bill online and we'll send it to you by email or post.

Manage your account online with MyAccount.

The easiest way to update or change your contact details is by signing up to MyAccount.

Learn about MyAccount

Be aware of scams

The ACCC’s SCAMwatch advises people to always be on the lookout for bill scams and never to send money to someone you don’t know or trust. If you believe you’ve been scammed, you should immediately report the matter to the police and get in touch with your financial institution.


Other payment methods

Contact your bank or financial institution to make this payment from your cheque, savings, credit card, debit or transaction account.

With BPAY View, you can view and pay your bill using internet banking. Find out more at www.bpay.com.au

Call 1300 123 141 to pay your account using your MasterCard or Visa card.
Pay in person at Australia Post with cash, cheque, money order, debit card or at any branch of the Commonwealth Bank with cash or cheque.
Tear off the payment slip on your bill and return it with your cheque payment to Urban Utilities PO Box 963, Parramatta, NSW 2124.
Download the free Sniip® mobile app, create your account and scan the circular QR code over the page to pay. Sniip® payments can be used with Visa and MasterCard cards. Sniip® is not available for iPads or tablets.

*Direct Debit

  • If you have an overdue amount on your account, this will be taken within 14 days of the Direct Debit application being submitted. The current charges will then be taken on the bill’s due date.
  • You must be the property owner or an authorised party to set up and/or cancel a Direct Debit arrangement on an account.
  • Direct Debit from a credit card is not yet available.

^Paying online

  • Payments made through this service will incur a 0.51% credit card surcharge.
  • From 4 March 2018, for security purposes, credit card payments can only be made using the latest browsers: Internet explorer v11 and above, Chrome v33 and above, Firefox v34 and above, Safari v8 and above. To check your browser version and download the latest version if required visit www.whatismybrowser.com
  • Payments can take 2-3 business days to appear on your Urban Utilities account.