Why have I received a reminder for my bill?

You may have received a reminder notice or SMS (text message) from us asking that you make payment of your latest bill. This will come from UrbanU and look like the image below.

When we issue your bill, we print the due date for payment below the total amount due. We provide four weeks for payment to be made before we issue a reminder notice or SMS.

Please be aware that payments can take up to 5 working days to reach us, if you do receive a reminder from us but have paid within the last 5 working days, you can disregard the reminder. 

If you made your payment before the due date and have received a reminder, please contact us on 13 26 57 (8am-5pm weekdays).

You can also access copies of your bills, check your account transaction history and current account balance through MyAccount. Log in or register for MyAccount

Alternatively, you can find out more by visiting our Help paying your bill page


reminder sms