Receive an email or SMS from us asking you to sign up to eBilling?

Don’t be alarmed; it’s perfectly legitimate. As custodians of a precious resource, we're actively trying to be more sustainable by reducing paper and water waste.

How? By encouraging customers like you to receive your bills online. You see, even though we have your mobile number and/or email address in our records, we noticed you’re still receiving paper bills.

Did you know it can take up to 13L* of water to print a single A4 sheet of paper?

Yes, you read that right, 13L! We still mail out more than 1,800,000 single A4 paper bills each year, which, when you add it up, is a lot of paper and water waste.

We’d much prefer to see this paper stay as trees and this precious water stay in dams.

*Source: Water Footprint Network

So, what are you waiting for? Make the switch today.

More than 180,000 of our customers have already gone paperless. Why not join them?

Not only is eBilling a simple, safe and secure way to stay on top of your bills, it’s a sustainable choice too. A win for you and Mother Nature!

Sign up in three simple steps by clicking the link in the email or SMS we sent you recently or grab your latest bill and fill in the webform here.

Please note

Switching to eBilling is simple and secure. During the sign-up process, you will only ever be prompted to update your contact details and account information.

You will never be prompted to input credit card details or any other sensitive payment information.

Sign up for eBilling now
Still want to receive paper bills? No problem.

Just ignore the email or SMS. We’ll continue to send your Urban Utilities bills by mail and may prompt you to sign up for paperless billing again at a more convenient time.