We must be able to confirm that we are processing a refund to the same person that made the payment.
Refunds will be made to the same account used to make the original payment, with the exception of payments made via cash, cheque or Post Office as these will be refunded to a bank account.
Proof of payment may be required if you are requesting a refund where a property has recently been sold.
We will also require a Settlement Statement, outlining the adjustments made for the water and sewerage account.
This is to ensure that the credit has not already been factored into your settlement by your solicitor/conveyancer.