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You've arrived at this page as you'd like to request a refund, and you are either the property owner or an authorised representative.

Before filling out the form, please have the following ready:
  • Proof of payment if the refund is over $999, and
  • Bank account details if your payment was not made by Direct Debit or Credit/Debit Card. If it was paid by card, your refund will be returned to the account used to make the payment.

Back to refund FAQs

Your details

Your Urban Utilities account details

Please confirm your relationship to the Urban Utilities account.

Refund information

Please confirm how you made the payment.

Bank details for refund

Bank details for refund

Bank details for refund

Bank details for refund

Refund information

Please confirm how you made the payment.

Bank details for refund

Bank details for refund

Bank details for refund

Bank details for refund

Important: The onus for providing correct bank account details remains with the requestor. Urban Utilities will not be responsible for incorrect information provided. For your protection please ensure you check this information before providing it to us.