You've arrived at this page as you'd like to request a refund, and are not an owner or authorised representative for the account. 

Before filling out the form, please have the following ready:
  • Proof of payment, and
  • Bank account details if your payment was not made by Direct Debit or Credit/Debit Card. If it was paid by card, your refund will be returned to the account used to make the payment.

Back to refund FAQs

Your details

Your Urban Utilities account details

Refund information

Please confirm how you made the payment.

Important: The onus for providing correct bank account details remains with the requestor. Urban Utilities will not be responsible for incorrect information provided. For your protection please ensure you check this information before providing it to us.