Have you received an email or SMS from ARMA about your unpaid water bill?

We work with ARMA to help us recover money owed from overdue accounts. ARMA is authorised by us to contact you via SMS or email about an overdue bill. They will assist you with payment options.

We encourage you to still be wary of possible scams. If you’re contacted by ARMA but feel unsure whether the message is legitimate, please contact ARMA directly.

I’m experiencing difficulty paying my bill

Difficult times can put people under unexpected financial stress, but we're here to help. We provide a range of assistance and support to help relieve financial, hardship and personal pressures. Contact ARMA directly to organise payment terms that suit you

Have you received a SMS from Urban Utilities?

All SMS messages from Urban Utilities will be sent from UrbanU. If you're unsure if a message is legitimately from us, please contact us so we can assist you.

How to protect yourself from scams

Scammers sometimes act as businesses to try and steal your personal information. We will never email, call or text you asking for your personal details, including your postal address, bank account number, or credit card details.

If you’re contacted by someone who claims to be from Urban Utilities asking for this information, don’t provide it. It’s safer to get in touch with us directly via phone or online chat.

Here are some tips to help protect yourself from scams:

  • Be wary of unsolicited emails, phone calls, or text messages, especially those that offer something that sounds too good to be true.
  • Do not click on links in emails or text messages from unknown senders.
  • Never give out your personal information to someone you do not know and trust.
  • Be suspicious of any communication that asks for money upfront or banking details.
  • If you are unsure about the legitimacy of a communication, contact the company directly using a known contact method.

For more information on how to protect yourself from scam attacks, visit the Australian Government’s Scamwatch website or contact Australia’s national identity & cyber support service, IDcare.