My current bill seems higher than my previous two. Why?

Don’t worry – there’s a ‘simple’ explanation.

Your previous two bills were likely lower than usual due to our Simpler Billing initiative. One had no services charges and the other covered a shorter than usual services charges period.

Note: services charges can account for around 60% of residential bills.

Your current bill, by comparison, covers a normal services charges period – around 90 days.

So, while your current bill may seem higher than your previous two, it’s likely just a return to normal total due.

Simple!

Note: for many customers in Brisbane and Scenic Rim, your current bill marks the end of your Simpler Billing transition. From now on, your bills will be issued days – not weeks – after your water meter is read and all the charges on them will be for the same period, in arrears.

Simpler Billing is about making it simpler for customers to:
  • read and understand bills,
  • monitor household water usage, and
  • detect hidden leaks sooner – saving precious water and money.

Note: Lockyer Valley and Somerset customers completed their Simpler Billing transition in 2019 and their feedback was overwhelmingly positive.

Example timeline (click to enlarge):

Simpler billing transition timeline

Want to know when your next bill will arrive?

Use the web tool below to find out when your next bill will be issued and its due date.

Simply enter your suburb and street name (in full) into the fields and click the 'search' button.

Note: the dates provided are estimates only and your actual bill issue and due dates may vary.

For more information, email simplerbilling@urbanutilities.com.au or see the Frequently Asked Questions.

 

Start typing a postcode or suburb and select the desired one from the list.

Please enter your street name in full without using abbreviations – e.g. Vulture Street not Vulture St, Vernon Terrace not Vernon Tce, Laurel Avenue not Laurel Ave, etc