Wondering why your bill arrived a few days earlier than usual? Well, there’s a ‘simple’ explanation.

Simpler billing

Simpler Billing has begun in Brisbane, Ipswich and Scenic Rim.

A change for the better, it’ll make it simpler for you to:

  • understand bills,
  • monitor water usage around your business, and
  • detect leaks sooner - saving water, money and hassle.
So, how does it work?

Between now and February 2022, we’ll be gradually shortening the time between when your water meter is read and your bill arrives.


By issuing your bills a few days earlier than usual each quarter – between 4 and 14 days earlier, depending on the location of your property.

To make up for this, we’ll give you more time to pay them.

For example, as your current bill arrived 14 days earlier than usual, we’ve extended its payment terms from 30 to 44 days.

Once your transition is complete, bills will arrive days not weeks after meter reads and all the charges on them will be for the same period, in arrears.

Want to know when your next bill will arrive?

Use the web tool below to find out when your next bill will be issued and its due date.

Simply enter your suburb and street name (in full) into the fields and click the 'search' button.

Please note, the dates provided are estimates only and your actual bill issue and due dates may vary.

For more information about this small but important change, email simplerbilling@urbanutilities.com.au or see the Frequently Asked Questions.

Start typing a postcode or suburb and select the desired one from the list.

Please enter your street name in full without using abbreviations – e.g. Vulture Street not Vulture St, Vernon Terrace not Vernon Tce, Laurel Avenue not Laurel Ave, etc