Why is my bill higher than normal?

Your previous two bills were likely lower than usual due to our Simpler Billing initiative. One had no services charges and the other covered a shorter than usual services charges period.

There's lots of information available on your bill that can help you better understand your usage and charges.

We’re aware you might be at home all day right now, which means you’re likely to use more water than usual. Check out our tips on ways to use less water around the home.

Have you had visitors, laid new turf or put in a new garden? These can all contribute to higher than usual usage.

If we recognise an increase in your water usage, we may send you a courtesy letter and water meter self-test guide.

To confirm your usage is correct, check your meter and compare the reading with the one on your bill. Reading your meter regularly can also help identify signs of a leak.

Unfortunately, every now and then a water meter can be misread. If you've compared the meter reading on your bill with a recent reading you have taken yourself, you may find this is the case. Contact us with your current water meter reading so we can fix this up.

If you are experiencing difficulty paying your bill, please contact us as soon as possible to discuss how we can assist you with managing your account.

If you haven’t been able to identify what’s caused the increase to your bills, you may need to do some more investigating.