Your bill explained

Name and postal address

The name of the account holder (there may be more than one) and the address the bills are sent to.

Bill details

Customer account number

This is your unique customer account number. Please quote this number if you need to discuss your account with us. You will also require your account number when paying your bill by phone, internet banking, paying online, by post or at any Commonwealth Bank branch.

Bill number

Your Bill Number is a unique number assigned to each account issued.

Total due and due date

The Total Due must be received by the Due Date in order to avoid interest being charged to your account.

Property location

The physical location of the property that is being billed for.

Account summary

Period

This relates to your access charges which are payable in advance.

Amount Billed

Is the amount billed on your previous quarterly account excluding overdue charges and interest.

Amount Paid

This shows the amount you have paid during the previous billing period.

Your Current Account

Is your account balance before current charges are applied.

Current Charges

This is the total of all charges on your account for the period. The ‘Your Account in Detail’ section provides more information about all the charges on your account.

Direct debit message

This message advises if your account is set to be paid by Direct Debit. If you do not see this message, your account is not set up on Direct Debit.

Set up a Direct Debit.

Your water consumption (Graphs)

The graph displays your average daily consumption for the current billing period and the two previous billing periods. Residential customers also see a graph displaying household average daily consumption compared to the local and regional area.

Payment options

These are the various ways you can pay your bill.

Your meter readings

The meter number is a unique serial number found on your water meter at the property location. The date and reading taken by the meter readers is recorded here.

Your account in detail

Your Water and Sewerage Account is split into two sections: State Bulk Water Price and Local Government Distributor-Retailer Price.

State bulk water price (State Government charges)

This section of your bill shows the State Government charges such as the State Bulk Water Charge.

State bulk water charge

This is a State Government charge that covers the cost of treated water we buy from the State Government. It is a variable charge based on the amount of kilolitres your property has used. It is charged per kilolitre of water used. (1kL = 1000 litres)

Local Government distributor-retailer price (distribution and retail charges)

This section of your bill details our distribution and retail charges. These charges include water and sewerage access charges and water consumption charges.

Water usage charges

This is a variable charge that covers the amount of water in kilolitres (1 kilolitre = 1000 litres) that has been used for this period. Water consumption is scaled so that the more water you use, the more you pay. It is charged per kilolitre of water used.

Water and sewerage charges

New water and sewerage charges for 2015-16 came into effect on 1 July 2015. Your October or January account will be charged at 2014-15 rates for water used prior to 1 July 2015 and water used after this date will be charged at 2015-16 prices.

View this year's water and sewerage charges.

Fixed access charges

This is a fixed charge for water services and helps to pay for the maintenance and distribution network that delivers water to your property. It is a fixed charge each quarter.

This is a fixed charge for sewerage services and helps to pay for the sewage treatment, maintenance and the distribution network that removes sewage from your property.

How to calculate your bill.

Totals

Total Distribution and Retail Charges

This is the total of all distribution and retail charges for water and sewerage services as charged by Queensland Urban Utilities.

Total Current Charges

This is the total of all charges on your account for the period. It includes charges for water usage, fixed access and the State Bulk Water Charge. This is the total amount you need to pay by the due date.

Water and Sewerage Account Payment Slip

The payment slip displays important information required to allocate your payment accurately to your account. It contains your customer reference number and payment identification such as biller code.