MyAccount

• View and manage multiple residential and commercial properties in Urban Utilities' service region in one online account
• Make credit card payments
• Keep contact details up to date
• View past transactions
• Access your current and previous bills
• Update your postal address
• Switch to receive bills by email or SMS

Login or sign up for MyAccount now. 

To register for an account, you only need a valid email address.

To add a property to your account, you will need your customer reference number. This can be found in the top righthand corner of your bill, or on a letter from us.

You will also need to be an owner, or have authority to act on the property you are adding.

You can reset your password by visiting the login page, click "Login", enter your registered email address, click "next", then click the "reset your password" link.

We will send you a password reset email to the email address you registered with. Remember to check your Junk or Spam folders for the email.

Alternatively, you can request a one time code that will be sent to your email, if you don't want to reset your password. To do so, follow the instructions above but click the "request a one time code" link instead of "reset your password".

If a property you own is not appearing in your list once logged into MyAccount, you can easily add it to your dashboard by choosing the 'ADD A PROPERTY' button.

To add a property, you will need your customer reference number. This can be found in the top righthand corner of your bill, or on a letter from us

If you have a direct debit arrangement in place, this will be shown in your property information when viewing your dashboard.

MyAccount stores two years' worth of bills for your property. To request bills more than 2 years old, complete our online form to request a copy of your bill.

Depending on when you changed your billing address, your current bill may already have been sent for delivery to your previous address we had on record.

You can access this bill through MyAccount by selecting Manage against the property in your dashboard. You should receive your future bills at your updated billing address.

Depending on when you opted in for email billing, your current bill may already have been sent for delivery by post. You can access this bill through MyAccount by selecting Manage against the property in your dashboard. You should receive your future bills by email.

You may also wish to check your Junk Mailbox in case our email has been automatically moved here by your email provider.

Payments can take up to two (2) business days to be received. Once your payment has been processed, it will appear in the transaction history.

Log in or sign up for MyAccount now.

Still stuck on something? Visit our troubleshooting information.