Simpler Billing will be implemented in small, gradual stages between September 2020 and February 2022.
During this period - your Simpler Billing transition - we will gradually issue your bills earlier and earlier to shorten the time between when your water meter is read and your bill arrives. Please note: some customers in Brisbane and Scenic Rim will complete their transition earlier, in 2021, because their meter read to bill issue time was shorter than other areas.
You may also notice your Feb/Mar 2021 bill is lower than usual as it has no services charges due. Why? Because you already paid for services in advance up to 31 March 2021 on your previous bills.
You may also notice your May/Jun 2021 bill is lower than usual. Why? Because its services charges period is shorter than usual - between 1 and 83 days shorter depending on when your water meter is read. A typical services charges period is 90 days. Yours will be shorter, so your May/Jun 2021 bill may be lower. Simple!