When we were formed in 2010, we inherited five different meter reading and billing schedules from five local councils, which we combined into one schedule. Under this schedule, bills can arrive between 4 and 16 weeks after a water meter is read, depending on the location of a property.
To shorten this, we’re changing to a simpler, more efficient meter reading and billing schedule. You’ll know how much water you’re using closer to when you’re using it, making it simpler to monitor your household usage and notice when it’s creeping up. You’ll also be able to detect hidden leaks on your property sooner, saving precious water, money and hassle.