Buying, selling or moving?

We will make sure you can turn on the tap any time of the day or night for world-class drinking water. We’ll also ensure wastewater from your kitchen, bathroom, laundry and toilet is removed and treated to a high standard. Find out more about what we do.

If you’re in the process of buying or selling a property you don’t need to contact us. Unlike electricity, gas and telephone services, we don’t disconnect our services or issue a final bill when a property is sold.

The water and sewerage accounts remain linked to the property title so the account automatically transfers to the new owner upon transfer of the title at settlement. Once the Department of Natural Resources and Mines (DNRM) - also known as the Titles Office - has notified us about the change of ownership, we’ll send the new owner a letter confirming the account activation.

Following this, there are a number of ways you can manage your details and make payments using your account number.

• Register for MyAccount to view, pay and manage your account easily and securely online. 
• Are you a tenant? If you’re a residential tenant, you don’t need to tell us you’re moving. Find out more.