For the most accurate and current account information, including to determine any outstanding charges against an account, we encourage the use of special water meter reads for settlement adjustments.

Special water meter reads specify the billing period covered by the read and any relevant charges for this period, from which any additional adjustments can be calculated (i.e. from the special meter read date to the date of settlement).

You can book a special water meter read yourself, however your solicitor or conveyancer will usually organise this for you.

A fee of $49.00 applies for a special water meter reading service.

For more information, read our Special water meter read frequently asked questions.

Request a special meter read:

We require 4 working days to process your request. If you are paying by cheque, we require 10 business days to process your request.

If you are applying after 2pm your request will be processed the next business day. Statements will be provided by close of business on the due date.

Special water meter read application

By post – download an application form

Simpler Pricing is here

We recently made several important changes to how we charge customers for water and sewerage services as part of our Simpler Pricing initiative.

From Friday 1 October 2021, our prices and tariffs are more:

  • equitable,
  • consistently applied across our service area, and
  • aligned to user pays principles.

Simpler Pricing primarily applies to non-residential customers and, as a result of the changes, any SMR statements that span the change period will contain:

  • charges incurred up to Thursday 30 September 2021 under our old tariffs, and 
  • charges incurred from Friday 1 October 2021 under our new, simpler tariffs.

Please see below for how to calculate both your old and new charges.

An important update for solicitors and customers looking to calculate property settlement figures

Due to our Simpler Billing initiative, service charges are now billed in arrears and priced on per day basis. Previously, they were billed in advance each quarter - i.e. Friday 1 January 2021 - Wednesday 31 March 2021 - and priced on per annum basis.

Note: our existing statement displays service charge prices on a per annum basis, not a per day basis. We're aware of the issue and we're addressing it now; however, the fix may take a few weeks. In the meantime, please use the example calculations below as a guide or visit our Residential and/or Business 'How your bill is calculated' pages to learn more.

Example 1:

Sewerage Services
01/10/2021 - 10/11/2021
Sewerage Service Charge 5 @ $564.72 per annum = $317.13
(5 @ 564.72 x 1 / 365 days in year x 41 days)

564.72 / 365 = 1.54717... round down to 3 decimal places = 1.547
1.547 x 5 x 41 = 317.135 round down to 2 decimal places = 317.13

Example 2: 

Sewerage Services
20/10/2021 - 29/11/2021
Sewerage Service Chrg - Simpler Pricing 56.25 @ $627.36 per annum = $3,565.92
(56.25 @ $627.36 x 0.90 / 365 days in year x 41 days)

56.25 x (627.36/365) round down to 3 decimal places x 0.9 x 41
= 56.25 x 1.718 x 0.9 x 41
= 3565.92375 round down to 2 decimal places
= 3565.92