Important changes to accounts in Brisbane, Ipswich and the Scenic Rim

Urban Utilities is changing the way it bills customers in Brisbane, Ipswich and Scenic Rim as part of an initiative called Simpler Billing. We’re in the process of implementing a simpler meter reading and billing schedule that shortens the time between when meters are read and when bills arrive. For these bills issued from Thursday 18 February 2021 to Wednesday 31 March 2021, we will also be transitioning services charges from being charged in advance to in arrears.

This means:

  • Bills for properties in Ipswich and the Scenic Rim will have zero-day services charges periods and no services charges due. This is because we already billed these properties in advance for services up to Wednesday 31 March 2021 on previous bills.
  • For Commercial properties in Brisbane, water services are currently billed in arrears and sewerage services from 1 January 2021 to 31 March 2021. Sewerage services will have a zero-day services charges period with no services charges due as we have already billed in advance for services up to Wednesday 31 March 2021.


For the most accurate and current account information, including to determine any outstanding charges against an account, we encourage the use of special water meter reads for settlement adjustments.

Special water meter reads specify the billing period covered by the read and any relevant charges for this period, from which any additional adjustments can be calculated (i.e. from the special meter read date to the date of settlement).

You can book a special water meter read yourself, however your solicitor or conveyancer will usually organise this for you.

A fee of $49.00 applies for a special water meter reading service.

For more information, read our Special water meter read frequently asked questions.

Request a special meter read:

We require 4 working days to process your request. If you are paying by cheque, we require 10 business days to process your request.

If you are applying after 2pm your request will be processed the next business day. Statements will be provided by close of business on the due date.

Special water meter read application

By post – download an application form

AN IMPORTANT REMINDER

Due to the Simpler Billing initiative, we have changed how we bill accounts to make it simpler for customers to:

  • understand their bills,
  • monitor their water usage,
  • detect leaks on their property sooner, and 
  • better manage their water and sewerage budgets.

For solicitors and customers looking to calculate property settlement figures, calculating water and sewerage charges will be easier under these changes.

Under the old way of billing, water and sewerage service charges were fixed, i.e. Friday 1 January 2021 - Wednesday 31 March 2021; however, under the new, simpler way, this is no longer the case. 

Simpler Billing means service charge periods now start from the same date as the last meter reading date.

To determine water consumption charges to the date of property settlement, multiply the average daily water consumption by the number of days between the special water meter read date and the property settlement date.