For the most accurate and current account information, including to determine any outstanding charges against an account, we encourage the use of special water meter reads for settlement adjustments.

Special water meter reads specify the billing period covered by the read and any relevant charges for this period, from which any additional adjustments can be calculated (i.e. from the special meter read date to the date of settlement).

You can book a special water meter read yourself, however your solicitor or conveyancer will usually organise this for you.

A fee of $53.00 (GST-free) applies for a special water meter reading service.

For more information, read our Special water meter read frequently asked questions.

Request a special meter read:

We require 4 working days to process your request. If you are paying by cheque, we require 10 business days to process your request.

If you are applying after 2pm your request will be processed the next business day. Statements will be provided by close of business on the due date.

Please note: Urban Utilities will close from 5pm Friday 22nd December 2023 reopening Tuesday 2nd January 2024.

What this means for Special Meter Reads:

  • Tuesday 19 December 2023 – This is the last day to get applications in (by 2pm) to receive your statement by Friday 22nd December 2023
  • Wednesday 20 December 2023 – Monday 1 January 2024 – Applications can be lodged but will not be processed until we reopen
  • Tuesday 2 January 2024 – We will begin processing all applications received after 2pm on 19 December 2023

The Special Meter Reads email inbox will not be monitored during this closure period and Urban Utilities will also be receiving limited mail deliveries.


If you have any questions, please email

Online: Special water meter read application

By post: download an application form (Please only use this form if you are unable to submit online)

Application not validating, or the property plan description could not be found? 

Please forward your 'New Special Meter Read Batch created' email to and within 1-2 business days you will receive a reply with details on how to complete your application.