Before the settlement of a property sale, we recommend a special water meter read is taken. 

A special water meter read provides you with the current status of a water and sewerage account. This information is used to calculate the amount of water and sewerage charges that are to be paid by the seller and purchaser on settlement day, and to identify arrears on an account.

You can book a special water meter read yourself, however your solicitor or conveyancer will usually organise this for you.

A fee of $49.00 applies for a special water meter reading service.

For more information, read our Special water meter read frequently asked questions.

Request a special meter read:

We require 4 working days to process your request. If you are paying by cheque, we require 10 business days to process your request.

If you are applying after 2pm your request will be processed the next business day. Statements will be provided by close of business on the due date.

Special water meter read application

By post – download an application form


We have changed how we bill accounts in Somerset and Lockyer Valley to make it simpler for customers to:

  • track water usage,
  • sooner detect leaks on their property, and 
  • manage their water and sewerage budgets.

For the April-June 2019 quarter, the change* involves:

  • the introduction of a new, simpler meter reading and billing schedule, and
  • switching service charges from advance to arrears, to align with water usage charges.

Currently, water and sewerage bills are issued up to seven weeks after water meter readings, meaning leaks can go unnoticed for long periods of time wasting water and money. 

After the change*, this will be closer to seven days. 

For solicitors and customers looking to calculate property settlement figures, the change also means a new way to calculate a Water Cost Estimate*.

Under the old way of billing, water and sewerage service charges were fixed, i.e. Tuesday 01 January 2019-Saturday 31 March 2019; however, under the new, simpler way, this is no longer the case. 

Simpler Billing means service charge periods now start from the same date as the last meter reading date.

To calculate the unbilled service charges a vendor is responsible for, simply multiply the number of days between the last meter reading and the settlement date.

*For Lockyer Valley and Somerset accounts ONLY