When completing a special water meter read application, please ensure you are using a current browser. This form supports the latest two versions of Firefox, Chrome and Internet Explorer.

Please check that you are in our service area before applying.

A fee of $53 (GST-free) applies for a special water meter reading service.

Please note: Urban Utilities will close from 5pm Friday 22nd December 2023 reopening Tuesday 2nd January 2024.

What this means for Special Meter Reads:

  • Tuesday 19 December 2023 – This is the last day to get applications in (by 2pm) to receive your statement by Friday 22nd December 2023
  • Wednesday 20 December 2023 – Monday 1 January 2024 – Applications can be lodged but will not be processed until we reopen
  • Tuesday 2 January 2024 – We will begin processing all applications received after 2pm on 19 December 2023

The Special Meter Reads email inbox will not be monitored during this closure period and Urban Utilities will also be receiving limited mail deliveries.

If you have any questions, please email UrbanUtilities.SpecialReads@urbanutilities.com.au

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