We provide a safe and reliable water supply and sewerage service to residents across our area, but the network can sometimes be impacted by extreme weather.

During storms, high winds, flooding and other severe weather, power outages can affect water pumps and boosters, interrupting your water supply.

There are many things you can do to be prepared for severe weather to keep you, your family, and your home safe.

How you can prepare for severe weather 

Download our severe weather checklist
Photo of Michelle Cull holding water container
Plan for an emergency
  • Put an emergency kit together with essential items you might need. A common thing people forget to include in their emergency kit is water. During the COVID-19 pandemic, don't forget to include hand sanitiser as well.
  • Keep at least three days’ supply of fresh water in bottles and containers in case of an interruption to your water supply.
Get your home ready
  • Check the plumbing and gutters around your home are working properly and contact a licensed plumber if you need to make repairs.
  • Make sure you can access your water meter and know how to turn off your water supply in an emergency.
  • Your overflow relief gully shouldn't have anything covering it and your downpipes should not flow into it. This will help prevent any sewage overflows inside your home during heavy rain.
Know how to access information
  • Visit our unplanned service interruptions page. To report a water or sewerage fault or emergency, call 13 23 64 (24/7).
  • Follow us on Twitter or like us on Facebook to get real-time updates.
  • Visit the Get Ready Queensland page for comprehensive information about preparing an emergency kit, having an evacuation plan and other ways you can prepare your home and family.

How we are prepared for severe weather

  • Our staff are on-call and ready to respond 24/7.
  • Developed contingency plans to assist critical customers (such as hospitals).
  • We conduct regular water testing to ensure quality of supply.
  • Ongoing investment and maintenance programs to ensure a safe and reliable water supply and sewerage service.

Contact us

Faults and emergencies (24/7)

13 23 64

General enquiries (8am-6pm weekdays)

13 26 57

Report a leak or burst

Emergency contacts

Police / Fire / Ambulance



132 500


13 19 62