Who’s responsible for water and sewerage infrastructure?

Your responsibilities as the property owner

Property owners own and are responsible for the installation, repair, maintenance and replacement of all the private fittings, mains connected water tanks and pipes on their property up to the water meter and sewer connection point. If a leak or blockage is detected in these pipes, it is the property owner’s responsibility to fix it. We recommend the property owner contacts a plumber to rectify the problem as soon as possible.

Our responsibilities

We are responsible for the water meter and the pipes leading away from the property. Any change to these pipes including new connections, disconnections and alterations must be authorised through the Water Approval process.

If a problem is detected in these pipes, it is our responsibility to fix it. Please contact our faults and emergencies team on 13 23 64 (available 24/7) if you discover a problem with our pipes.

For information on how you can protect your household plumbing from blockages, take a look at our household tips

*Your local council is responsible for the stormwater network that extends beyond your property boundary line.