Your water meter measures water usage at your property. We aim to read your water meter every 90 days for the purposes of billing water consumption. You can see the date your meter was read at the top of page two of your bill

Water meters are usually located on the nature strip outside your property; your water meter will be set in the ground in a blue or black box.

Please keep in mind that if you live in an apartment, unit or townhouse complex, you may not have individual meters for each residence.

If you need help locating your meter, please contact us.

There are many different kinds of water meters installed across our service regions.

Most water meters contain black and red numbers. Black numbers refer to the kilolitres* of water used and red numbers refer to the litres used.

Some water meters have dials as well as numbers. In this case, the black numbers refer to the kilolitres* of water used, and the red dials refer to the litres of water used.

Please be mindful of potential hazards when reading your water meter.

Your meter number is a unique serial number found on your water meter at the property location. This should match the number located at the top of page two of your bill. If this does not match please contact us.

*1 kilolitre = 1,000 litres

If we can’t read your meter, a card will be left in your mail box to explain the reason why.

This card also allows you to provide your meter reading to us by mail for the purposes of billing water consumption. If you require assistance getting access to the meter, please call us on 13 26 57 (8am - 6pm weekdays).

If you find bees in your water meter, please do not kill them as native bees are protected. We will remove the bees from Urban Utilities owned meter boxes only. If the meter is not owned by Urban Utilities, you can arrange safe removal of the bees by visiting the Queensland Beekeepers’ Association website.

Leaks from pipes, plumbing fixtures and fittings can occur in any property, at any time, regardless of its age, location or construction method. They can occur in new homes, old homes, outside, inside, above or under the ground.

You should read your water meter regularly to monitor your usage and to help identify leaks either at the water meter or on your property.

Find out how to check for leaks on your property