If we haven't been able to read your meter, it's usually because of one of the following reasons:
  • a vehicle was over your meter
  • landscaping or vegetation was covering the meter
  • the meter was behind a locked gate
  • construction or other works prevented access to the meter
  • extreme weather events
How to read your water meter


Observe a fault with your meter (i.e. leaking or unable to read due to scratched face)? Log a job here. 

Fill out the form below to provide us with your water meter self-read: 

Your details

Meter read details

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