Site map

About Us

• Who we are
  • Our geographic area
  • Board Members and Executives
  • Strategic direction
  • Asset (GIS) Information
  • Our history
• What we do
  • Our commitment to a healthy, sustainable and liveable future
• Corporate information
  • Our policies
  • Performance reports
  • Publications
  • Right to Information
  • Disclosure Program
  • Customer feedback and surveys
  • Privacy
  • Social media terms of use
  • Website terms of use
  • Customer and community reference group
• Careers
  • Current opportunities
  • Existing applicants
  • Building a workplace where everyone belongs
  • Rewards and benefits
  • Enterprise Agreements
  • Graduate program
  • Why work at Urban Utilities?
• Information for suppliers
  • Supplier code of conduct
  • Contract opportunities
  • Invoice and payment guidelines
  • Make a complaint - Procurement
  • Whistleblowing program
  • Modern Slavery Act
  • Utilita portal
  • My Contractor Help
  • Contractor WHS Induction Requirements
  • Mandatory training
  • Health and Safety at Urban Utilities
• Innovation

Business

• Account and billing
  • View and download bills
  • Receive your bills via email
  • Prices and Charges 2023-2024
  • How your bill is calculated
  • Change your contact details
  • Help paying your bill
• Business services
  • Trade waste
  • Tankered waste
  • Water quality data
  • Save water in business
  • Recycled water
  • Moving premises
  • Detecting leaks
  • Water meters
  • SAS Laboratory
• Business FAQs
  • Payment options
  • Property damage
  • Water meters
  • Your account and bill

Login

Residential

• Accounts & billing
  • View and download bills
  • Prices and charges 2023 - 2024
  • The QLD Government's $55 Water Bill Discount
  • How your bill is calculated
  • Payment options
  • Help paying your bill
  • Receive your bills via email
  • Change your contact details
  • Pensioner subsidy
  • Receive an email or SMS from us asking you to sign up to eBilling?
  • Scam concerns
  • Why is my bill higher than normal?
  • Pensioner application form
  • Payment reminder service
  • Authority to act
  • Refund requests and credit transfers
  • Deceased person or estate
• Help and advice
  • Buying, selling or moving?
  • Drinking water quality
  • Plumbing problems
  • Save water at home
  • Reading your water meter
  • Maintain my home
  • Tanker filling stations
• Residential FAQs
  • Home maintenance
  • Moving house
  • Payment options
  • Property damage
  • Water meters
  • Water restrictions
  • Your account and bill
  • MyAccount

Development

• Our services
  • Getting started
  • How to connect water and sewerage
  • Understand the Water Approval process
  • Build / Construction over or near pipes or easements
  • Research my land
  • Easements
  • Network access permits
  • Large water meter orders
• Help and advice
  • Fees and charges
  • Find a consultant or contractor
  • Standards and guidelines
  • Development forms
  • Development FAQs
  • Consultants and Contractors
  • Water Netserv Plan
• Developer Services Portal
  • Monthly performance
  • Prepare your application

Network Upgrades

• Current projects
  • Appel Street Reservoir Upgrade
  • Barnes Hill Valve Replacement Project
  • Breakfast Creek Trunk Sewer Main Upgrade
  • Breakfast Creek Water Management Facility
  • Odour Sampling
  • Bulimba Hamilton Siphon Renewal Program
  • CBD Water Main Replacements
  • Creek Crossing Upgrade Project
  • Esk Reservoir
  • Green Hill Reservoir Upgrade
  • Helidon Reservoir
  • Karawatha Reservoir Upgrade
  • Mount Ommaney Reservoir Upgrade
  • Christie Street Pump Station Upgrade, Canungra
  • Small Site Free Chlorination Unit Upgrade
  • Elliot Road Pump Station Upgrade, Boonah
  • Haig Street Rising Main Renewal
  • Hanlon Street Pump Station Upgrade
  • Ipswich Western Mains Relocation
  • Outlook Reservoir Mount Gravatt
  • Redbank Plains Water Pump Station Project
  • Remote Telemetry Unit Program - Ipswich
  • Shire Road Pump Station and Holland Park Reservoir Upgrades, Mount Gravatt
  • Sewer Rehabilitation Project
  • Tantivy Street Pump Station Upgrade
  • Tantivy Rising Main Renewal
  • Wavell Heights Water Main Investigation
  • Water Main Replacement in Lockyer Valley
  • Water main replacement program
  • Water main replacement program
  • Water main replacement program - asbestos cement pipes
• Fire hydrants
• Sewer Maintenance
  • Sewer Inspection Program
  • Sewer Relining and Maintenance Hole Rehabilitation Program
  • Sewer Cleaning and CCTV Inspections
• Water meter replacement program
• Working on our network
  • Network Access Permit
  • Network isolation plans
  • Process and timings
• Completed projects
  • Ann Street trunk water main upgrade
  • Aratula Reservoir Upgrade
  • Beaudesert Trunk Water Main Upgrade
  • Birnam Range Reservoir Upgrade
  • Boonah Fassifern Reservoir Network upgrade
  • Centenary Highway Sewer Upgrade
  • Deshon Street Woolloongabba Sewer Upgrade
  • Nudgee Road Sewer Upgrade
  • Maintaining the water network – Upper Mount Gravatt & Forest Lake
  • Gresham Street trunk sewer upgrade – Ashgrove
  • Mitchelton Sewer Network Upgrade
  • S18 Sewer Rehabilitation Project - Stage 1
  • S18 Sewer Rehabilitation Project - Stage 2
  • Wastewater Upgrade Kilkivan Avenue Kenmore
  • Kenmore Jindalee Cross-River Pipeline Upgrade
  • Tillack Park Sewer Creek Crossing
  • Plainland-Laidley Wastewater Upgrades
  • S1 Trunk Sewer Main Upgrade
  • Seqwater works in Kenmore and Chapel Hill areas
  • Cameron Street Reservoir Upgrade
  • Beaudesert Reservoir Upgrade
  • Madsen Close Water Tower Project
  • Whitehead Street Reservoir Upgrade

Newsroom

• Residential newsletters

Pipeline

Faults & Interruptions

• Plumbing problems
  • Leak in the street
  • Leak on your property
  • No water
  • Blockage or sewage overflow
  • Wet weather overflows
  • Low water pressure or flow
  • Property damage
  • Locating your isolation valve
• Report a fault
• Water service interruptions

Contact us

• Enquiry form
• FAQs
  • Accounts and billing
  • eBill troubleshooting
  • Careers
  • Faults
  • Home maintenance
  • Moving house
  • Payment options
  • Property damage
  • Special meter read
  • Water meters
• Our commitment to you
• Complaints
  • Ombudsman
• Notice to former employees

Community

• Education Program
  • School Water Conservation Program
  • Beneath the Streets
  • Water Warriors
  • Water Ranger vs. Blocka
  • Incursion Booking
  • Tangalooma EcoMarines
  • Water Stories
• Sponsorship
• WaterTalk Online Hub
• Let's talk water, Canungra
• Protect yourself and your neighbours against overflows
• Customer Journey Survey
• Customer Satisfaction Survey
• The Poo Car
• Portable water stations
• Reconciliation

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