There are many different kinds of water meters installed across our service regions.
Most water meters contain black and red numbers. Black numbers refer to the kilolitres* of water used and red numbers refer to the litres used.
Some water meters have dials as well as numbers. In this case, the black numbers refer to the kilolitres* of water used, and the red dials refer to the litres of water used.
Please be mindful of potential hazards when reading your water meter.
Your meter number is a unique serial number found on your water meter at the property location. This should match the number located at the top of page two of your bill. If this does not match please contact us.
There is a 'windscreen wiper' built into most meters on the face of the dial. It is a small plastic toggle located above the dials. This is to wipe any dirt, grit or condensation off the face of the meter to make it easier to read and the dials visible.
To use the wiper, simply move the plastic toggle from left to right and this will clear condensation off the internal plastic of the glass.
If you have attempted to do this and are still unable to take a reading, please contact our Fault and Emergencies team on 13 23 64.
*1 kilolitre = 1,000 litres